Manager-as-Mediator Online Training

I recently completed the Manager as Mediator course online with Louise Hyland and I gained a whole new set of skills to handle team conflict and facilitate conversations to resolve the conflict and foster better communication. Louise provided straightforward but effective frameworks that I can apply immediately in the workplace. The 2 days I attended were well-structured and interactive, and the role-play exercises were really helpful as Louise provided constructive feedback after each role-play so we could learn from how we handled the situation from an experienced mediator. I gained a much better sense of self-awareness and a better understanding of my role as a facilitator to hold the space, rather than trying to provide solutions. I highly recommend this course to any manager looking to handle team conflict with clarity and confidence.

A really worthwhile course. Louise was helpful, thorough, and very open to questions. The sessions were practical, engaging, and easy to apply in real-world situations. Highly recommend.

I recently attended training on Early Intervention Workplace Conflict Resolution delivered expertly by Louise Hyland, who has extensive real-life experience in the field. The course was incredibly engaging and informative. Louise’s practical examples and anecdotes from her career made the theory come alive.